WINERY HOSPITALITY MEMBERS
Peak Cellars is a world class tourism destination located in Lake Country, BC, and we have an exciting
new opportunity on our team. Our crew delivers excellence in wine, food and elevated tasting
experiences all year round. You will find a locally inspired menu, unique tours and incredible tastings. If
you are energetic, self-motivated, are a team player, and have exceptional customer service skills, we
want to hear from you!
Job Description:
Reporting to the Hospitality Coordinator, the job of a hospitality team member is to participate in all
functions of bistro and tasting room of food and beverages, process sales of wine, merchandise, and
food using Light Speed.
Responsibilities:
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The responsibilities of a Hospitality Team member include, but are not limited to:
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Greet guests, enthusiastically represent O’Rourke’s Peak Cellars brand, in an effort to provide a
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memorable, knowledgeable experience
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Organized and proactive service of food & beverage to our guests, according to menu and daily
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features
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Continually seek information about the menu, wine industry, the brand, winemaking, wine club,
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events to share with guests
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Encourage upsell items, discounts, merchandise, events
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Assist in answering phones for bookings (tastings and Bistro reservations)
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Assist at the door or wine shop if needed
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Give suggestions about food and wine pairings
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Present restaurant menus and help customers select food/beverages
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Take and serve orders
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Take beverage orders from patrons and serve drinks
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Stock wine, merchandise and service supplies
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Assist in weekly inventory reviews for operational needs
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Clear tables and help with polish glassware and assist with washing dishes when needed
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Support Tasting Room operations when possible
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Ensure bistro, tasting room and washrooms are clean and adequate supplies are stocked
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throughout the shift
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Ensure uniforms are clean and appearance is professional, according to uniform guidelines
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Ensure responsible service of alcohol, according to BC’s Serving It Right guidelines
Requirements:
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Serving IT Right and WSET are an asset